Frequently Asked Questions

How long do computer repairs or upgrades take?

Hardware or Software, that would depend on the nature of the repair needed or upgrade requested. Since we normally take the time to source and compare the cost of parts locally and internationally (at the best prices so you save) and then perform tests and monitor for issues, we might take on average a two or three days with parts readily available locally to weeks depending on which countries parts were ordered from. So that you're not in suspense, you will be provided status updates with to shipping and adjusted completion timeframes

What level of clients do you serve, who are they?

My clients range from private individuals with personal computers and printers who access the internet at cable modem and DSL speeds to small companies with hybrid wired-wireless/mac-pc networks with websites that need to be updated to reflect current events.

Typically they are independent professionals, business men and women, consultants and entrepreneurs with companies, law offices, professional retirees, students who require their systems working reliably to meet project deadlines and make money.

If I became a client, of what benefit are your services?

Our instinct is to adopt a WIN-WIN transparent approach to doing business.

Where industry standard best practices can be brought to the table, every effort to implement them will be made.

Where research is needed, it is stated upfront.

To save you money, I tend to perform in dept troubleshooting, research open source alternatives to pricey software or compare vendors product prices and shipping times.

Where/when parts are replaced, you will provided receipts, the replaced parts and have this all detailed on your invoice that services as your work log for future reference.

Where do you source your replacement parts?

If they are available locally, from hardware vendor partners: MegaBits, Power Net PC Limited (Powernetpctt.com), Computer Cyber Store Limited (Computercyberstore.com), Super Technologies Ltd. (Supertechtt.com) and The Wizz Computers Limited (thewizzcomputers.com).

If parts are proprietary, they will need to be imported via online purchase: Ebay, Amazon and other Computer parts vendors in the US and China.

What makes your services different to your competitors?

In a nutshell, its Cost vs Benefit:

For your money, you'll get a lot more value and transparency compared to the competition:

- You won't be charged for "No disassembly troubleshooting"

- You won't be persuaded to service a hopelessly defective (soon-to-die) device for a fee.

- If there a spares available, we can loan you one while your device is being serviced.

- Where possible we can test components and perform repairs in your presence. We provide receipts from third party vendors and return swapped out parts.

- Our Invoices serve as a maintenance log with copies being sent to your email

- Provided that there is an Internet connection, we provide courtesy follow up service by remote access or by service request

Technology Demystification: I point out what's the underlying cause of an issue and how to prevent it.